The priority deposit
In short Refunded if we don't go ahead before work starts, or if I don't deliver.
The deposit is optional. It moves you to the front of the queue, and the amount is fixed:
£150
gbp
€175
eur
$200
usd
CA$250
cad
The project goes ahead
The full deposit comes off your final invoice.
Either of us decides not to go ahead before work starts
You get the full deposit back within 14 days.
I can't start, or I don't deliver the agreed scope
You get the full deposit back within 14 days.
You cancel after work has started
The deposit isn't returned, because it covers the time reserved and the work already done.
Work has started once I've confirmed your start date and begun on the agreed scope. I'll always tell you in writing when that happens.
Project payments
In short You pay for work done. If a project ends early, you get what exists so far.
If a project ends early, you pay for the work done up to that date, and I hand over the work in its current state. Anything you've paid beyond that is refunded within 14 days. If the work I delivered doesn't match the agreed scope, tell me and I'll fix it during the bug-fix period in your quote.
If you're buying as a consumer
In short Buying for yourself in the UK or EU? You usually get 14 days to change your mind.
Most of my clients are businesses, and this section doesn't apply to them. If you're buying for yourself and you live in the UK or EU, you can usually cancel within 14 days of agreeing to the project, without giving a reason, and get your money back. If you ask me to start inside those 14 days and then cancel, you pay for the work done up to that point, and I refund the rest. The Terms of Service have the full wording.
Helm subscriptions
In short Helm has its own rules, and you can cancel it at any time.
If your project runs on Helm, your subscription follows Helm's own terms. You can cancel at any time and keep access until the end of the billing period. Past periods aren't refunded, except where the law requires it.
How to ask for a refund
In short Email me. No forms, and you'll get an answer from me.
Email [email protected] with your name and the email you used to pay. I'll reply within 2 working days. Refunds go back to the original card through Stripe, and your bank may take a few more days to show it.